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First Choice Power

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78 complaints

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First Choice Power is an American electric provider. The company is headquartered in Texas. The tagline of the company is: "With First Choice Power, everything is simply better." The company serves residential and commercial customers. There is also a special First Choice Power rewards program that is called Simply Better Rewards. This program allows the customers of the company to earn rewards for using electricity and then to exchange them for merchandise. First Choice Power is one of the leading retail electric providers in Texas.

The company has founded First Choice Power Fund to support the communities the company serves.
Please try to contact First Choice Power Customer Service directly prior to posting any complaints on this site.

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First Choice Power Complaints & Reviews

First Choice Power Reviews

Verymadm...
First Choice Power - RUDE AND UNPROFESSIONAL
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I HAD AN AWFUL EXPERIENCE. I RECV'D A DISCONNECTION NOTICE STATING MY BILL WAS DUE BY MAY 11 AND ON MAY 8 MY SERVICE WAS DISCONNECTED. I WAS TRANSFERRED TO THE CREDIT AND COLLE...

#317680
May 10, 2012
11

Jaci77
First Choice Power - First Choice
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I was referred to First Choice by a friend I sent all my documents in for new service and they still wouldn't turn it on. They claimed another tenant didn't pay their bill ...

#315906
May 01, 2012
35

Anonymous
I have been trying to pay my First Choice Power bill online, I am not going to pay a fee to do so
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I have tried for time to time to pay my First Choice power bill Online First Choice power makes it hard to pay the Electric Bill there web sight to pay the bill has a fee of 8.00 T...

#310871
Apr 09, 2012
122

Aprildud
First Choice Power - Pissed off
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I have been a customer of First Choice for 5years now. I had to go out of town to a friends funeral and had some issues with my bank account and my bank closed my account and reope...

#309344
Apr 02, 2012
136

Anonymous
First Choice Power - PAYMENTS
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I WAS VERY HAPPY WITH FIRST CHOICE BUT WHEN I NEEDED HELP OR AN EXTENTION THEY WANT DO IT AND ALSO KEEP YOU FROM SHOPPING WITH OTHER PROVIDERS I HAVE BEEB WITH FIRST CHOICE SINCE S...

#303161
Mar 08, 2012
193

Anonymous
First Choice Power : Unprofessional, disloyal, dishonest
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

We moved here three years ago in order that I might attend seminary, and we are definitely poor in the strictest sense of the word. We live in Red Oak, and use First Choice Power a...

#302975
Mar 07, 2012
211

Mstwista31
First Choice Power - They Charging Me For Something I Am Not Using.
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I have been with First Choice Power for about 4 months and every bill I get is super high from 200.00 to 300.00. The bad part about this is that I don't be at home to use the l...

#300248
Feb 26, 2012
162

Avanti
First Choice Power - First choice marketing strategies inc scam lead service
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

Owner Sean McAuliffeScammed $1499.00 for promised leads for health insurance . This were to be verified people who asked for insuance quotes and were qualified to purchase .....

#296062
Feb 10, 2012
226

Smakhhm
Slammed by First Choice Power
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

Basically the feet on the street they came in claiming they were first choice but now Direct Energy. Was currently under contract with Direct, my NEW agreement was with another pro...

#295710
Feb 09, 2012
223

Pain123
First Choice Power - Overcharge-hidden fee
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I have been with First choice power (FCP) for over 10 years with No contract, recently I planed to move to another company but FCP has convinced me to stay with them and offer me a...

#294993
Feb 06, 2012
283

Anonymous
First Choice Power - First Choice is a ripoff
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

With First Choice they are hard to work with if you are paying out a bill. I'm on disability, get my check on the 3rd. The bill is due on the 2nd, if it isn't paid on the 2...

#294006
Feb 02, 2012
210

Anonymous
First Choice Power wont remove switch hold
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I am moving into a house and when i tried to get power they said that first choice had a switch hold.i gave them the info to remove it and they said i was the person who owe the bi...

#287582
Jan 09, 2012
331

Sweetpea...
First Choice Power Overcharged Me Big Time
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I live in Houston, Tx. I have been with First Choice for 4yrs. I recently moved from a 3br/2b to a 2br/2b apt. At the other place my bill did not max $200, on average it was about ...

#271408
Oct 29, 2011
374

Anonymous
First Choice Power
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I choose First Choice Power from the Power to Choose website. It was a monthly rate and lower than most. The onward monthly rates were supposed to be based on a formula that seeme...

#267438
Oct 11, 2011
389

Akc92
DONT use First Choice Power !!!
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

Me and my fiance were with First Choice Power for almost 6-7 months and BAM our bill sky rockets. Then we get shut off after making a $300 payment, so we decide to switch to TXU wh...

#266437
Oct 06, 2011
622

WhatHave...
First Choice Power SHOULD BE LAST CHOICE!
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

What a nightmare! I subscribed and expected service to start several days ago at a house that already had power. A few days later the power was turned off. Upon calling I was told ...

#266406
Oct 06, 2011
360

Anonymous
First Choice Power : Bait and Switch
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

Don't fall for the sales job. They suck you in with a low 4.5 cent rate, then the first full month you are at 12.8 cents. But they are still offering the 4.5 cent rate on Power...

#263562
Sep 22, 2011
297

Dogman
First Choice Power ! Your worst choice!!
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

They are a bunch of thieves ready to steel your money 1 month after you sign up.. doubled my rate then tripled it in 3 months,,sucker you in on a low rate ,did not even give me the...

#262974
Sep 19, 2011
408

Kdod
First Choice Power should be "last choice"
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I have been a customer for four years and never had an issue with my payments until this month. We switched credit cards and were using their automated draft. While we were out of ...

#262298
Sep 16, 2011
408

Anonymous
Please do not use First Choice Power . They will do anything or a dollar.
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

First Choice Power signed me up for their service without my approval. I never wanted now or anytime soon to be a customer of them. They are more expensive than my original electri...

#259230
Sep 01, 2011
414

Kulery
First Choice Power switched me from TXU & wouldn't switch me back
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

First Choice Power switched my electricity from TXU and wouldn't switch me back. They said I requested the switch via the phone but couldn't find the phone recording of my...

#256484
Aug 19, 2011
430

Anonymous
First Choice Power Scam
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

The introductory low cost energy plan is false advertising. They switch to a new very high cost after a couple of days, not a month like they lead you to believe. They do not incl...

#256299
Aug 18, 2011
472

Lumbercar
First Choice Power - Got bill from them and never signed up
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

This companies lack of financial credit due diligence allowed another person to open an account under my name and now I'm stuck with negative credit situations. Other companie...

#255981
Aug 17, 2011
310

Tsmithdls
First Choice Power - Pissed Off
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I forgot to say in my last comment, was that I had ask several times to speak to a manager and everybody I spoke with said that I could not speak to a manager and they could not ha...

#255717
Aug 15, 2011
394

Tsmithdls
First Choice Power - I hate First Choice, I hate First Choice. Don't Get Service With First Choice
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I hate First Choice Electric. I have been with them since 2008 and their service if full of bull. I will not ever advise anybody to First Choice. I have all ways made my payments...

#255713
Aug 15, 2011
427

Faye2195
First Choice Power Complaint
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

PISSED SINGLE MOM: Contacted first choice power for services on a Sunday, paid my deposit of 1/2 the deposit of $190.00 online with a checking account. Received a phone call two da...

#254941
Aug 11, 2011
626

Lichas1
First Choice Power
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

If you are thinking of using First Choice Power as your electricity provider, forget it! Please don't, you will regret it for the next years. They never respect what they tell ...

#251108
Jul 25, 2011
581

Anonymous
First Choice Power --not customer friendly and over charge you for service
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

I transferred my electric service to FCP back in December 2010 and was able to get a lower rate but as the months have gone by...my bill has been increasingly higher than when I wa...

#250350
Jul 21, 2011
775

Brendasi...
First Choice Power - SHADY! These people are charging me $1050 for a 1 bdr 600sq ft apt!!
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

WOW!!! These idiots made the adjustment to my new address, have been able to locate me via USPS mail and are billing me $1043.00+ for less than one month at a one bedroom, 640 sq ...

#250344
Jul 21, 2011
451

Momapsay
First Choice Power - FIRST CHOICE? HOW COULD THAT BE?!~!!!!!
5.0 225 E. John Carpenter Freeway Suite 1500 IrvingTX75062 1-866-469-2464 http://www.firstchoicepower.com/contact-first-choice-power.html

HOW COULD IT BE SO EASY TO TAKE FROM A SINGLE MOM I AM OBLIGATED TO PAY MY BILLS TRUE THAT BUT IS IT RIGHT FOR FIRST CHOICE TO GO BACK 9 MONTHS AND RIP MY LIGHTS OFF FOR A BILL I...

#236782
May 10, 2011
644
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