First Choice PowerComplaints and Reviews

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Totally sucks Never again cheap company Add comment

Im trying make a payment online and the page doesn't work Add comment

Horrible service steer clear of them very rude customer service reps that are hard to understand Add comment

They riff me off big time and thankz to does people bcouz i dont have a move for the whole week Add comment

I have moved into a house and the electricity was still on, I called first choice and told them electricity was still on and I need to get electricity in my name. The representative topd me it was all fine and I would be billed regularly and the previous renters account would be shut off and would automatically switch to my bill. Well exactly 1 mont later, I wake up freezing no electricity, called them and they told me I was suppose to be sent paper work to fill out and send in. (they did this on a Friday, so nothing I could even try to do... Read more

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First Choice power won't send bills. I've requested a paper bill and an email bill, but four months ago they started sending bills to my old address and since then I've had several phone conversations with them to request a paper bill and an email reminder. I now receive neither, though they say an email is being sent. And, no, it's not in my junk or spam folder. There's no excuse for an electric provider to fail to send a bill, and then suggest the burden is on me to call them. Unacceptable. Be forewarned. Read more

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I needed electricity in a vacant house for approximately 30 minutes while I did some work. I had never done pre-paid electricity before so I asked a lot of questions about the service. I was told the min amount I could pay in was $10, so I paid $10 to get it turned on, then I was told there would be a $3.?? fee to turn it on so I paid the $3 something. I was told it would be on within the next 30-40 minutes. I specifically asked "When I'm done, or the $10 runs out, will it go off on it's own or do I need to call?" I was told the electricity... Read more

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I have sent First Choice Power two death certificates for a family member at FCP's request. I have contacted them for two months and they say I have not faxed them a certificate. I received another minimum bill. They have no record of receiving the death certificates and apparently it's my fault. Enrique - third tier supervisor - said I would have to fax another death certificate. I stated I would like to mail it this time to ensure it is received. He stated, "I can't give you a mailing address. It should be faxed." It's been turned... Read more

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i signed with first choice power on the 8th of September. faxed over all my personal information. credit check was fine, no deposit required. days passed until it was time for my new month to month account was to start. when I called to find out if the new account had started, talked to at least 20 people. finally I had enough. I cancelled the whole account. I called the next day to make sure the account was cancelled. please d not get services with this company. then they give you a number that is an answering machine. as if... Read more

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I am very disappointed with how this company presents itself and handles business. We switched to your electric company because a friends recommendation and may I say it was the worst decision I've made thus far when it comes to choosing a reliable company. Our electricity was stick pending when we requested to have it transferred which resulted in my family being without electricity for 4 days. On August 30th our services were disconnected. A representative asked up to fax ss# and Id to futher assit us ( which we did immediately) and get the... Read more

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