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We live in a 900 sq ft condo, and our bill for last month was $240!! Their fees are RIDICULOUS! In order to get out of our contract it is going to cost us $135. We are cancelling as soon as we can find another provider. Every time we have called customer service they...
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DirectEnergyHelp
DirectEnergyHelp

We are sorry to hear of the kind of experience you have had with us. We would like to review the account further, to see what options we might have to help lower the bill. Wou...

#1094633
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After adding money on friday to my prepaid electricity...on monday morning my electricity is disconnected. That is odd enough...but now the payment system is down for the past almost 4 hours....preventing me from adding funds to my account. I understand nothing is free...
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DirectEnergyHelp
DirectEnergyHelp

Hi, Thank you for reaching-out to us. We definitely understand your concerns and are continually working to improve both our online systems and our methods of payments. If you...

1.3
#1050495
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This company are theives. They have the worst customer service and they will charge you three times the amount than other companies. I am new to Texas and my landord reffered them to me. I had no electronics not even a microwave and my bill went up 100.00 a month 140...
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Anonymous
Anonymous

What company did you switch to? They are doing the same to me.

1.0
#1014319
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First Choice Power Electricity Supply Review

First Choice Power
#1005343
It's prepaid, so you put in the amount you want, & when you can. I always check my amount and usage online, I keep track. Example, we can put $30Friday 2 days later (mind you Sunday is "free" ....BS) by Monday its off and NEGATIVE. We don't use that much power!!! It's constant it seems more expensive this way, they charge like crazy. im changing power company.
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First Choice Power Account Review

First Choice Power
#987991
Your system is so screwed up for making payments on deferred payment plan the system does not separate it and it makes it look like your deferred payment plan is in default therefore you can't get any Arrangements on the account I'm on a fixed income and do not have extra money to come up with throughout the month I feel like you take advantage of low income people
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Short Review on January 09, 2017

First Choice Power
#987939
They are false advertising to me
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First Choice Power Customer Care Review

First Choice Power
#918536
Worse company I have ever dealt with. Avoid this company at all cost. Customer service reps are horrible can't tell me how my bill even got up to $400. Shady company.
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first choice power did a very bad job of checking out the person claiming to live at 12802 South Coast Houston,Texas 77047.My wife and i have lived here for over 44 yrs .They knew she was a very high credit risk Her power was not on but a few hours or days. when we...
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#932756
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My husband switched us from another Pay-as-you-go provider lured in by the "Free Weekends" offered. Starting out we put 40 dollars onto our account. About a week later we added another 100.00. A text came in stating that our current balance after that was like 130.00...
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I didn't like
  • Customer service
#902642
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Someone in the Houston area has been using my Social Security number to acquire utility service without furnishing a picture ID. This is the fourth utility company that has allowed this to happen May through July, 2015. They have been using my Social Security number...
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#899403
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I switched with this service a week ago and i hate it.I put 40 on it monday than 20 friday and 10 saturday and sunday noway soon as i put money on it is gone .i get text at 12:00 midnight which i think is awful by the next monday they cut my power off behind me being a...
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#884130
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I have moved into a house and the electricity was still on, I called first choice and told them electricity was still on and I need to get electricity in my name. The representative topd me it was all fine and I would be billed regularly and the previous renters...
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Anonymous
Baby

Great sevices

1.7
#734066
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First Choice power won't send bills. I've requested a paper bill and an email bill, but four months ago they started sending bills to my old address and since then I've had several phone conversations with them to request a paper bill and an email reminder. I now...
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1.0
#722969
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Contact First Choice Power

Mailing Address:
First Choice Power
225 E. John Carpenter FreewaySuite 1500
Irving, TX 75062
Phone:
(866) 469-2464
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First Choice Power Products and Services

I needed electricity in a vacant house for approximately 30 minutes while I did some work. I had never done pre-paid electricity before so I asked a lot of questions about the service. I was told the min amount I could pay in was $10, so I paid $10 to get it turned on,...
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1.0
I didn't like
  • Having to use western union for payment
  • Service not starting in the time frame given
  • Paying for services not given
#718876
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