I sincerely regret ever switching to First Choice Power.I was told I would not have a deposit by a door-to-door salesperson and that I would save money.
A few months in, I signed up for auto payment and they drafted the payment EARLY, not on the due date as I was told, and proceeded to charge me a $260 deposit and $80 in misc. fees. Customer service was unfriendly and unhelpful and we had to wrestle out of the supervisor the phone# for collections who supposedly were the only people that could remove it. Thank God the man at collections understood the situation and removed the deposit charge (even though the *** customer service people noted my account not to - mind you I was on the phone crying to these people).
So it would seem that at least somebody there fixed my problem - but wait.
I just got this month's bill. What do you know?? Somehow I supposedly used almost 3x as much energy as last month which raises my bill well over the $260 they removed. Last month, about 1200 KWH.
This month the bill says I used over 3100 which is NOT POSSIBLE. We try to conserve power as much as we can. We haven't been running the A/C more heavily, have no new appliances, nothing can explain how it could jump that much. I wish I had proof and had been looking at the meter once a month so I could prove it - something I will be doing from now on to keep these people honest.
So I guess they're just going to get their money any way they can regardless - this time in KWH so I can't do anything about it.
I am getting rid of this company as soon as my contract is up and it won't be soon enough. Do not get service from these people. Do not sign a contract.
Go with Reliant.While the cost per KWH is a bit more it is well worth it because they won't charge insane fees or send you bills with insane KWH usage on it, and their customer service is helpful and kind.
Review about: First Choice Power Electricity Supply.
Monetary Loss: $400.