State: Texas City: Dallas Clear all filters (30 of 135 reviews match)
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I have been a First Choice Power Customer since July 2012. I was never late on my bill. When November came my bill did not arrive. I checked the online system and the bill didn't show there either. I called into First Choice to inquire about my bill amount and was...
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Anonymous
Wendy

OMG! All power companies put a switch hold on your account when you get an extension or deferred payment plan. UNTIL you get what is owed paid. I have done it several times...

Anonymous
misha

This company is unbelievable.

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Moved my due date up 3 wks creating back-to-back billings due a week apart. Increased rate while I'm suppose to be @ a "locked-in" rate. Reps are unprofessional, rude and supervisors are not any better. Promises of callbacks never happen, emails go unanswered....
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Anonymous
Jim

I have First Choice now.They are horrible in every way possible.

Anonymous
Tari

I just found out tonight that Direct Energy took over First Choice Power. They are still using the First Choice Power name, but Direct Energy is in control of our accounts now...

I HAD AN AWFUL EXPERIENCE. I RECV'D A DISCONNECTION NOTICE STATING MY BILL WAS DUE BY MAY 11 AND ON MAY 8 MY SERVICE WAS DISCONNECTED. I WAS TRANSFERRED TO THE CREDIT AND COLLECTIONS DEPARTMENT WHO TOLD ME I WOULD NEED TO PAY $700 TO HAVE MY SERVICE RESTORED AND...
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#317680
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First Choice Power
#802969
Totally sucks Never again cheap company
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I was referred to First Choice by a friend I sent all my documents in for new service and they still wouldn't turn it on. They claimed another tenant didn't pay their bill and they think were the same tenants trying to get electric under a different name....
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#315906
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I WAS VERY HAPPY WITH FIRST CHOICE BUT WHEN I NEEDED HELP OR AN EXTENTION THEY WANT DO IT AND ALSO KEEP YOU FROM SHOPPING WITH OTHER PROVIDERS I HAVE BEEB WITH FIRST CHOICE SINCE SEPT 2011 THE LAST PAYMENT I MADE WAS CLOSE TO 400 HUNDERED DOLLAS AND NEEDED A EXTETION...
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#303161
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I have been with First Choice Power for about 4 months and every bill I get is super high from 200.00 to 300.00. The bad part about this is that I don't be at home to use the lights like that. I stayed in a 4 bedroom 2.5 bath two story house and we use lights a lot...
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Basically the feet on the street they came in claiming they were first choice but now Direct Energy. Was currently under contract with Direct, my NEW agreement was with another provider which started mid month 1/2012. So they enrolled me into a new contract in 10/2011...
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Anonymous
desperate

first choice power contacted you to buy time only, they will end up with denies all the facts, that why they are on top of the list for consumer\'s complaints. At the end y...

Anonymous
Catherine Carlton

Im a manager at Firat Choice Power and want to help. Please email me your name, contact number and account number. We will contact you to discuss your account. Tha...

#295710
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With First Choice they are hard to work with if you are paying out a bill. I'm on disability, get my check on the 3rd. The bill is due on the 2nd, if it isn't paid on the 2nd they will withdraw the payment arrangements we have, and shut off electricity until...
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Anonymous
desperate

First choice Power contacted you to buy time only, they ended up by deny all the facts, that why they are on top of the list for consumer\'s complaints At the end you need t...

Anonymous
Catherine Carlton

Dear Customer, I\'m a manager at First Choice Power, and I want to help. Can you please send me your account number? Catherine Catherine.Carlton@FirstChoicePower.com

#294006
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Don't fall for the sales job. They suck you in with a low 4.5 cent rate, then the first full month you are at 12.8 cents. But they are still offering the 4.5 cent rate on Power to Choose. So I guess variable means whatever the h*ll they want it to mean. What scam...
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Anonymous
Gabe

It\'s been their M.O. for years. They deceptively forget to included all the fees.

#263562
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They are a bunch of thieves ready to steel your money 1 month after you sign up.. doubled my rate then tripled it in 3 months,,sucker you in on a low rate ,did not even give me the full month on that rate before they raised it, cost me alot of money, so I hope you will...
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Anonymous
Lynn

I agree with all comments about this company being a complete scam. Me and my fiance were cut off on 15 Dec after paying $323 on the 3rd of Dec. They made us pay 500 to get it...

Anonymous
Amber

:( I agree, First choice should never be a choice! The customer service representatives leaves plenty to be desired, they are rude, and have the worst attitudes! I would not ...

#262974
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